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‎01-06-2020 02:16 PM

HP Recommended
Product: Office Jet 3830 All in one
Operating System: Microsoft Windows 10 (32-bit)

Software is updated, printer prints fine wifi but copies and manual printing come out blank

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-09-2020 12:40 PM

HP Recommended

@Sbshamblin

 

Welcome to the HP Support Community.

 

Let me know how this report looks:

  1. Load plain paper into the input tray.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools, and then touch Print Quality Report.

    A Print Quality Diagnostic page prints.

Use the printer control panel to clean the ink cartridges, and then evaluate the results.

NOTE: 

To avoid issues that require cleaning, always turn the printer off with the Power button.

  1. Load plain paper into the input tray.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools, and then touch Clean Cartridges.

  4. The printer performs the automated cleaning process and then prints a Print Quality Diagnostic page.

    • If the print quality is acceptable, you can stop troubleshooting.

  5. If the print quality is unacceptable, touch OK for a Second-level Cleaning when prompted to continue the next level of cleaning.

    NOTE: 

    If the ink cartridge nozzles are badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

    If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/document/c0...

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-09-2020 12:40 PM

HP Recommended

@Sbshamblin

 

Welcome to the HP Support Community.

 

Let me know how this report looks:

  1. Load plain paper into the input tray.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools, and then touch Print Quality Report.

    A Print Quality Diagnostic page prints.

Use the printer control panel to clean the ink cartridges, and then evaluate the results.

NOTE: 

To avoid issues that require cleaning, always turn the printer off with the Power button.

  1. Load plain paper into the input tray.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools, and then touch Clean Cartridges.

  4. The printer performs the automated cleaning process and then prints a Print Quality Diagnostic page.

    • If the print quality is acceptable, you can stop troubleshooting.

  5. If the print quality is unacceptable, touch OK for a Second-level Cleaning when prompted to continue the next level of cleaning.

    NOTE: 

    If the ink cartridge nozzles are badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

    If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/document/c0...

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎01-10-2020 08:12 AM

HP Recommended

Did these steps and discovered my color cartridge needed to be replaced.  The issue is resolved, thanks so much. 

Was this reply helpful? Yes No

‎01-10-2020 01:45 PM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

Was this reply helpful? Yes No
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