Office Jet 5255 not printing everything on page. Some lines only half printed, for example.

[Lechowicz]

Office Jet 5255 not printing everything on page. Some lines only half printed, for example.  Used software tools to clean printer, test print was missing half lines and print was very pale in color even though ink levels are fine.  Software detects no errors.

[Nal_NR]

Hi @Lechowicz,

Welcome to the HP Support Community. 

I'd like to help!

Update the drivers/firmware by selecting your current OS. Click here

Check for ink smears on the back of printouts

Use an automated cleaning tool if there are smears of ink on the back of documents and photos.

Load plain white paper in the tray.

On the printer control panel, swipe left on the display, and then touch Setup.

Touch Tools, and then touch Clean Page Smears.

Check ink cartridges

Very low ink levels, using non-HP cartridges, and rough handling can cause print quality issues.

Replace any non-HP or refilled cartridges with genuine HP cartridges. HP supplies are available from the HP Store and local retailers.

HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. Go to HP Anti Counterfeiting and Fraud Program for more information.

Check the ink levels and replace any low or empty cartridges.

NOTE:

The printer features a 'backup mode' that enables printing with one cartridge. Remove the low or empty cartridge to continue printing if a replacement is not available. Depending on the cartridge removed, blacks will not be as dark and color prints will be in grayscale.

Rough handling of cartridges during transport or installation can cause print quality problems. Wait a few hours for the automatic servicing routine to complete, and then try to print again.

If a cartridge is bad, replace it. If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information to see if a cartridge is still in warranty.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
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