Office Jet 6962 Not connecting to Wifi

[paulvdb19]

Hello,

I just bought a Office Jet 6962. The printer can't seem to located my home wifi network. My laptop and iphone both are connected to it, so it is active. Any advice would be greatly appreciated. Thank you .

[sandytechy20]

@paulvdb19

Welcome to HP support community.

Restore the printer to the original network settings

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Network Setup.

3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.

4. Touch Yes.

5. Print the network configuration page and verify that the network settings have been reset.

Set up the printer on your wireless network using Wireless setup wizard

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).

2. Touch ( Settings ).

3. Touch Wireless Settings.

4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.

5. Follow the display instructions to complete the setup.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.