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‎10-26-2023 10:54 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 8.1 (64-bit)

I get this error code regarding a paper jam. There is no paper jam and the printer cartridge carriage is stuck to the right and will not move. I have tried all of the procedures to clear the problem. Nothing works. Printer is less than 5 years old and it stopped mid print job. 

Category:
1 person had the same question
1 REPLY 1

‎10-29-2023 12:24 PM

HP Recommended

Hi @Sunbeam23,

 

Welcome to the HP Support Community

 

I understand you are getting an error message 0X6100004a on your Office Jet 6978 error code 0x6100004a. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove the USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle

 

Update the printer firmware 

 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating the printer firmware.

 

HP Officejet All-in-One Printers - '0x6100004a' error after a paper jam message

 

HP OfficeJet 6900 Printers - A 'Paper Jam' Error Displays

 

Please check this video Fixing a Paper Jam | HP OfficeJet Pro 6900 Printers | @HPSupport

 

Hope this helps! Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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