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‎08-05-2024 12:31 PM

HP Recommended

My Office Jet Pro 6978 keeps coming up with a error message.."There is a problem with the Printhead."

I have replaced all the cartridges. I have cleaned the printheads with alcohol numerous times. 

The system does not allow me to do any maintenance because the error message does not allow me to proceed with anything. Any suggestions?????

1 REPLY 1

‎08-06-2024 03:31 PM

HP Recommended

Hello @SES13 , how are you ?


Please, try the procedures below

 

https://support.hp.com/in-en/document/c03439615

 

If it really doesn't work, the print head has to be replaced

 

I´m waiting

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