Office Jet 8600 stuck on "Printer Failure"

[Drybrarian]

My Office Jet 8600 has been the best printer I've ever had.  But recently I changed the black ink cartridge (to an HP official ink cartridge) and it started saying PRINTER ERROR.  Nothing I do can get it even to the menu screen.  I've removed and replaced ALL the ink cartridges several times.  I've turned it off.  I've unplugged it.  I've removed and replaced the print head.  It just keeps saying, "If this problem persists contact HP."  But how the heck do I contact HP? Is there a number I can call?  Or a chat that's not just an AI bot trying to send me to unhelpful articles? 

Thanks!

[Onenation]

Did you ever get a response on how to fix it?

[zoey7886]

@Drybrarian, Welcome to the HP Support Community!   

Thanks for reaching out about your query regarding an "There is a problem with the printer or ink system" error message!   

We're thrilled to have the opportunity to assist you and provide a solution.    

Try these steps:   

Check for obstructions in the carriage path  

Clear obstructions from the carriage area inside the printer.  

With the printer on, disconnect the power cord from the rear of the printer.  

Open the door to access the carriage inside of the printer.  

Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.  

Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps. 

Close the carriage access door.  

Reconnect the power cord to the rear of the printer, and then turn the printer on.  

If the error persists, continue to the next step.  

Hope this helps!  

Take care, and have an amazing day!    

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!    

Regards,   

[Drybrarian]

I'm afraid I've done all that multiple times, to no avail.  What's the next step?  How can I contact HP Tech Support directly?  Thanks!

[zoey7886]

@Drybrarian, Please follow the next steps!

Reset the printer  

Reset the printer to recover from printer failures.  

With the printer turned on, disconnect the power cord from the printer.  

Unplug the power cord from the power source.  

Wait 60 seconds.  

Reconnect the power cord to a wall outlet and to the printer.  

note: HP recommends plugging the printer directly into a wall outlet.  

Hope this helps!  

For more information, you can refer to this link : HP OfficeJet Printers - 'Printer Failure' Error | HP® Support

Hope this helps!  

Take care, and have an amazing day!    

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!    

Regards,