Office Jet Pro 6968 not printing

[mikes1mom]

My printer will not print this morning. After buying the printer the wireless mode worked for awhile and then quit so now I am using a USB cord plugged into my iMac.

I have done all I know to do.

1. checked the connections They are fine.

 2. Deleted the printer and added it back.

 3. Unplugged the cords and then pluggged them in again.

 4. I reinstalled the latest driver from the website.

 5. The ink cartridges are fine.

When I click the print button, nodthing happens. I get no error messages and there are no symbols next to the printer name.  The jobs window says idle and ready to print.

Thanks for any help.

Hallelujah! The power went off in my home for 2 seconds and afterwards the printer worked! Hope it continues to do so.

Thanks.

[DavidSMP · Accepted solution]

Hi @mikes1mom,

Good Day. Thanks for visiting the HP community. I reviewed the post regarding printing issues with your Mac. I will be delighted to assist you here. Commendable diagnosis, superb troubleshooting and splendid description of the issue before posting. Hats off to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Does it copy correctly after the power outage?

For now please try these steps:

• I am really happy for you that the printer works fine. Terrific effort on your part also to try and resolve the issue. If the issues continue then please try performing these steps.
• Please reset the Mac printing system from this link: http://hp.care/2gOrf2g  and then add the printer.

Steps to add the printer:

1.) Click the Apple menu icon, and then click System Preferences.

2.) Click Printers and Scanners, Print and Scan, or Print and Fax.

3.) In the Printers list, click your HP printer, and then click the Minus button to delete it.

4.) Click the Add button.

 5.) Find, and then select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

6.) Click the Use or Print Using box, and then select the name of your printer.

7.) Avoid the AirPrint driver. Once the correct HP driver is chosen, select Add to add the printer to the list.

8.) Try to print.

This should fix the issue regarding printing.

• For scanning issues please download the HP easy scan app and install it. It should help you with scanning also. This link: http://hp.care/2vu9ZRT  shows you how scan from a MAC using HP easy scan and Apple image capture. It has FAQs also

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[mikes1mom]

Thanks. For now all is well.

[DavidSMP]

Hi @mikes1mom,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂