Office Jet Pro 8600 Printer Failure message

[Rich_Sanders]

I have an HP Office Jet Pro 8600. When I turn it on, I get a Printer Failure message stating that “there is a problem with the printer or ink system. Turn printer off then on. If problem persists, contact HP.”

When I press the Question Mark, I get a General Printer Error message. I tried doing a reset, unplugging both ends of the power cord, etc. Didn't work.

[sandytechy20]

@Rich_Sanders

Welcome to the HP support community.

I understand that you are getting a printer failure error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Rich_Sanders]

I tried all of these steps with the exception of scheduling a product repair or replacement but they didn't help; my printer is about 10 years old and  out of warrantee.

Here's the current behavior: it reports that one or another of my brand new ink cartridges are empty when they're actually brand new. Sometimes it says they're not HP - but I always use only HP ink cartridges. I swap out a cart, and a different one reports that it's empty. It's always random and erratic. I've tried taking them all out and replacing one by one - still erratic behavior. Makes me think it's electronic and not mechanical. 

Any thoughts?

Rich

[sandytechy20]

@Rich_Sanders

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[LayUpCup]

I removed all of the print cartridges. Upon investigation I noticed that the little circuit board from one of the cartridges had fallen off. I used needle nose pliers to remove the circuit board, replaced the cartridges, and voila !!!