• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-03-2023 06:28 PM

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer

OfficeJet Pro 9018 - I have InstantInk subscription. Printer was offline; help suggested to "reset printer". Did that, but now shows "Cartridge cannot be used until printer is enrolled in ...".  When I hide this msg, It wants to align the Printhead, but goes into a loop and doesn't finish. Also, using the "off" button does a similar loop. I have to unplug, then starts all over.  

I can't get the printer to connect to the internet, but have a USB to printer cable, as well as a USB to USB connected to my laptop.

Any suggestions to get this going again? Thanks.

 

Category:
1 person had the same question
1 REPLY 1

‎05-04-2023 03:27 AM

HP Recommended

Open the door to access to the ink cartridges.
Wait until the carriage stops moving before you continue.
Remove an ink cartridge, and then inspect the ink cartridge for leaking ink.

 

Regards,
Jimmy

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.