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‎07-23-2021 10:39 AM

HP Recommended
Product: Office Jet Pro 9010
Operating System: Microsoft Windows 10 (64-bit)

My JP Office Jet Pro 9010 keeps having error B305DFF9 with blinking lights.  I understand each printer has difference instructions to reset it, so please provide asap.  Thank you.

Category:
29 people had the same question
11 REPLIES 11

‎07-23-2021 10:50 AM

HP Recommended

Mine started having the SAME issues this morning.  Before I just flat out unplugged it as it kept doing it - I did get into the web interface to check the firmware level and it is - MANHTNPP1N002.2128A.00.

 

When you download the firmware package from the support page, it is listed as MANHTNPP1N005.2113F.00 and when I tried to apply it is grayed out and you can't roll the firmware back.

 

I have not been able to figure out how to roll back to the prior firmware as of yet, but I assume a bug in the new auto-update firmware pushed down is causing the issues.

 

I am upset that an auto-update has essentially bricked my OfficeJet - HP better have a way of downgrading firmware for my new paperweight.

1 person found this reply helpful
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‎07-23-2021 10:54 AM

HP Recommended

Do a Google search of that firmware, and you will come up with 1 result from the HP Public FTP, and according to the Google cache, it first appeared @ "It is a snapshot of the page as it appeared on Jul 21, 2021 11:37:08 GMT".  This issue totally falls on HP and a bad firmware they pushed out.

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‎07-23-2021 02:22 PM

HP Recommended

After doing a Factory Reset to Defaults - my printer has not crashed, but I have not assigned a static IP address back to the device.  I will do that after another hour or so of just seeing the printer stay on without throwing an error code to ensure that it is still working.

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‎07-23-2021 02:22 PM

HP Recommended

A factory reset allowed the printer to say on for a few hours without issue, where before it was crashing pretty quickly after a power cycle.  I applied a static IP via wireless as I had before so we shall see.  The only other thing different right now is that I had a password applied to the device, and now I don't have one applied to the configuration settings.

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‎07-24-2021 07:45 AM

HP Recommended

Factory reset worked to fix the issue.  I can report that since I have done the factory reset that it is NOT having any of these errors.

1 person found this reply helpful
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‎07-26-2021 04:14 AM

HP Recommended

I did a factory reset on my printer and that fixed it.

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‎08-09-2021 07:34 PM

HP Recommended

I am having the same error message B305DFF9 over the past few weeks and cannot get it to stop and not print anything or do anything without unplugging my computer.

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‎08-09-2021 08:18 PM

HP Recommended

Did you factory reset the device?

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‎09-25-2021 07:16 PM

HP Recommended

Same issue here and am surprised HP has not come out with a fix. Instead we are having to resort to factory resets

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