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Locked

‎06-04-2021 11:45 AM

HP Recommended
Product: Office Jet Pro 9010
Operating System: macOS 10.13 High Sierra

The screen keeps going blue with the error message B305DFF9

If I turn it off/on the printer will reset, but the error keeps on happening

 

HELP!

Category:
1 REPLY 1

‎06-07-2021 10:04 AM

HP Recommended

@KTCELECTRICAL

 

Welcome to the HP Support Community.

 

Try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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