Office Jet Pro K8600 Prints only 1 page then goes into fault

[A249]

Hi

Can anyone help please?

I have a HP K8600 printer and have been using remanufactured ink cartridges for years successfully.

All of a sudden i can only print one page and then the printer goes into fault mode. This happens regardless of the type of document, e.g. word, PDF or number of pages etc.

I have tried to reset printer and have used 2 completely new sets of cartridges however no effect.

I don’t understand this, the ink cartridges have been the same as previous.

I tried printing from a second separate laptop and the same issue occurred.

Would be very grateful for any assistance please?

Best wishes

A249

[KrazyToad]

@A249

Welcome to HP Support Community

I would like to help

Do you experience the same issue while making Photocopies?

Please try these steps

- Turn on the printer.

- Wait until the printer is idle and silent before you continue.

- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

- Remove the ink cartridges from the printer.

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

- Reinsert the ink cartridges, and then close the ink cartridge access door.

- If you receive a prompt to print a calibration page, do so.

Also ensure the printer has the latest Firmware  https://support.hp.com/us-en/document/ish_1776648-1643972-16

Thank you

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