Office jet 5740

[Timk7260]

Hello my office jet 5740 stopped printing  , copping and just shows printing status but no paper feeding also no pictures print  has ink just not printing! 

[Raj1788]

@Timk7260

I suggest you do a Hard Reset on the printer without the ink cartridge.

(1) Turn the printer on, if it is not already on remove the ink cartridge.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on put the cartridges back in.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then, follow the step by step instruction in this document: https://support.hp.com/in-en/product/hp-officejet-5740-e-all-in-one-printer-series/6617253/document/... for Black or Color Ink Not Printing, Other Print Quality Issues.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)