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‎11-11-2019 03:00 PM

HP Recommended
Product: Office jet 6978 all in one
Operating System: Microsoft Windows 10 (64-bit)

When trying to print blue there are horizontal lines in the image.  Just random spacing.  Tried cleaning the print head.  Changed multiple cartridges.   All colors that don't use the blue cartridge print fine.  But anything using the blue cartridge will have random lines or sometimes no ink at all for most of the image.  

9 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-14-2019 07:50 AM

HP Recommended

Yes I already tried all of those steps.  I'm afraid the print head is probably bad.  Looks like I will need to buy a new printer as that is half the cost of replacing the print head.  

 

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎11-14-2019 06:06 AM

HP Recommended

Hi @mmtck

 

Welcome to the HP Support Community. 

 

Have you tried these steps yet? 

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎11-14-2019 07:50 AM

HP Recommended

Yes I already tried all of those steps.  I'm afraid the print head is probably bad.  Looks like I will need to buy a new printer as that is half the cost of replacing the print head.  

 

1 person found this reply helpful
Was this reply helpful? Yes No
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