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‎07-16-2020 04:19 PM

HP Recommended
Product: 62XL ink cartridge for OfficeJet 250
Operating System: macOS 10.15 Catalina

My HP OfficeJet 250 printer does not recognize or accept a new ink cartridge (62XL Black). I keep getting the message "Please remove and reinstall the indicated cartridge, making sure it is correctly installed."

 

I tried doing a hard reset of the printer, but the same problem/error message continues. I put in the old ink cartridge (62 Black) and the printer recognizes/accepts this. The 62XL cartridge is supposed to work with the OfficeJet 250 printer. Any suggestions?

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-19-2020 03:42 AM

HP Recommended

@RandleCS, Welcome to the HP Support Community!

 

It seems like a defective ink cartridge as you have already tried the necessary troubleshooting steps. Please reach out to the HP Support in your region regarding the replacement options.

 

For more info on resolving ink cartridge errors, refer to this document.

 

Keep me posted for any other assistance.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎07-19-2020 03:42 AM

HP Recommended

@RandleCS, Welcome to the HP Support Community!

 

It seems like a defective ink cartridge as you have already tried the necessary troubleshooting steps. Please reach out to the HP Support in your region regarding the replacement options.

 

For more info on resolving ink cartridge errors, refer to this document.

 

Keep me posted for any other assistance.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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