OfficeJet 3830 Keeps Going Offline After VPN Use

[RPM1974]

My 3830 keeps going offline after I enable and deactivate my VPN.  This happens for both printing and scanning.  I get the scanning warning offline the minute I enable the VPN. I assume this has to do with an IP address change issue.  Curious how to get around this.  Any one know how to possible hard code this connection so it doesnt happen each time?

[KrazyToad · Accepted solution]

@RPM1974

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and I would like to help

Please download and run the HP Print And Scan Doctor from this Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

Check if the issue persists and keep me posted how it goes

If the issue persists, there are few other steps we could try 😉

Thank you and have a great day 

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