OfficeJet 3830 does not recognize Authorized HP Inkjet cartridge 63XL 5091517038909614.

[Mikel47]

Ok, so when I bought this printer, I used the accompanied ink cartridges.  About a month or so into it, I decided to try the Instant Ink Ready program, but after about 8-12 months, and having received 1 or 2 new cartridges, I realized that I wasn't using ink fast enough to justify remaining in the program.  So I called and discontinued it.  As soon as I did, the current 'READY' cartridges would no longer work.  Okay........ So I went out and bought AUTHORIZED OFFICIAL HP INKJET CARTRIDGES.  They sometimes (like for a single page) but usually DON"T WORK, even when I bought additional authorized, official HP cartridges, and removed the tape, and followed the directions for installing, and made sure my printer was plugged in (that's a joke, son).  At the moment I have the above 'titled' ink jet cartridge installed and on my printer screen it reads 'No Ink'.  So, what do I do?  Is there some way to reset the printer to manufacturer settings?  You had better not tell me that my printer is now unusable, because although it's out of warranty, it's about 2 years old.  I would expect these printers to last just a tad longer, right?

[Riddle_Decipher]

@Mikel47

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers & meet like minded tech enthusiasts! 

As I understand the office-jet 3830 does not recognize authorized HP Ink cartridges,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

• Did you change all HP Instant Ink cartridges with the regular cartridges?
  • If you've only replaced color or only the black, it wouldn't work...
    Please ensure all cartridges are changed.

While you respond to that, CLICK HERE FOR DETAILS on the steps to resolve this concern. 

(By the end of this article all the issues should be resolved)

Keep me posted,

For I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Mikel47]

At the moment, the printer screen shows that the color cartridge is about 2/3 full. I should mention that I have 2 3830 printers and the 2nd is exhibiting the same problem.

[Mikel47]

The title of the original post includes what I believe is the serial number of the 63XL cartridge I purchased about 2 or 3 days ago. So if you have access to hp database you can verify if it's an acceptable cartridge. I'll be happy to provide additional serial numbers if you would like

[Riddle_Decipher]

@Mikel47

Thank you for responding,

This is the Riddle_Decipher, again!

It's great to have you back 😉

Click here to verify if the cartridges you have is supported by your printer: Click here to check printer specifications

Once you've confirmed that, and it's the right cartridges, I recommend you disable the web services using the steps on this link: Click here

If the issue persists, update the printer firmware using this link: Click here

And if none of the above works, we may need to perform the semi-full reset as the last resort,

refer to your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

Please reply back on the public post as this Private message box is not monitored.

(The reason we are utilizing the private message is because the instructions are critical)

Keep us posted, 

(We shall troubleshoot as a team, fight till the end and emerge victorious)

If you would like to thank us for our efforts to help you, 

 feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!