OfficeJet 3830 missing text

[Amesserman]

When printing or copying documents, text is missing or page comes out completely blank. I have cleaned and aligned cartridges and does system diagnostic page - all of which come out partially printed or missing.

Photos of printed pages with issues: https://photos.app.goo.gl/ErYqEk41jF7B7KVW2

[sandytechy20]

@Amesserman

Thanks for taking an interest in the HP Support Forums After reading your post I see that you are getting print quality issues. I will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. 🙂  Kudos to you on that score.:)

For better clarity and to assist you better I would require more information regarding this:

• When did this issue start?
• Did you do any changes to the printer?
• Did check the ink levels?

If not, Check the estimated ink levels

On the printer control panel, touch the Ink icon () to display the current estimated ink levels.

Figure : Example of estimated ink levels displaying full cartridges

If the ink levels are good, follow the below steps to fix the issue:

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

        CAUTION:

     Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

2. Press the Power button to turn on the printer, if it is not already on.

3. Open the exterior door, and then grasp the handle and lower the ink cartridge access door to open it.

   The carriage moves to the center of the printer.

   Figure : Open the ink cartridge access door

   

4. Wait until the carriage is idle and silent before you continue.

5. Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.

   Figure : Press down to remove the ink cartridge

   

      CAUTION:

   Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

6. Hold the ink cartridge by its sides.

   Figure : Hold the ink cartridge by its sides

   

7. Inspect the ink cartridge contacts for ink and debris buildup.

      CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   Figure : Do not touch the contacts or nozzles

   

8. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

9. Clean the face and edges around the ink nozzle with the swab.

      CAUTION:

   Do not clean the ink nozzle plate.

   Figure : Clean the area around the ink nozzle

10. 1. 

       Nozzle plate - Do not clean

    2. Area surrounding ink nozzle - Do clean

    3. Ink cartridge contacts - Do not clean

11. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

12. Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it locks into place.

    Figure : Push the ink cartridge into its slot

    

13. Repeat these steps to clean around the nozzles on the other ink cartridge.

14. Close the ink cartridge access door.

15. Reconnect the power cord to the rear of the printer.

16. Press the Power button to turn on the printer, if it does not turn on automatically.

You can refer the HP Document for more assistance:- https://hp.care/2mTx1iV

Let me know how it goes.

Cheers.

[Amesserman]

Well, I cleaned around the ink nozzle as instructed. First test page and it worked! 2nd and it didn’t again. 3rd and 4th also had issues. Tried a photo for my 5th try and that came out, but color profile was way off and super creepy. There is clearly something not being communicated from print job to printer....

See follow up pics here: https://photos.app.goo.gl/ErYqEk41jF7B7KVW2

[Barachiel]

@Amesserman

Thank you for responding,

It's great to have you back 😉

It looks like you were interacting with @sandytechy20, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

I recommend you delete the driver and root level and retry, follow the steps below: 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6.) Open up the run command with the “Windows key + R” key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

8.) Click on the “Drivers” tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Once done, follow this link https://hp.care/2B3MVQS and do a quick search with the product number, select the right operating system, and install the full feature driver software. 🙂

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue.

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how it goes. 😉