OfficeJet 3830 prints wrong colors, no magenta, all green and yello

[123Carla]

Color prints from my computer (Windows 7)  have no red, orange, etc. Just yellow, blue, green. I have run Print Quality Diagnostic twice with a margin of 30 minutes between prints. No difference. Magenta is blank, Cyan is light blue.  I have gone through Clean Nozzle twice. No change. I set printer properties to Best and the problem is much worse. 

I have followed the list of recommended steps. Nothing has resolved the issue.

Printer is recently out of warranty. I usually print black and white so, other than tests I ran when it was new a year ago, I don't have a history of color prints. I use this printer two or three times a month. Not heavy usage. The ink levels are fine. That is not the issue and they are regulation HP cartridges, not expired, should be good ink.

[Betty0610]

@123Carla

Welcome to the HP Support Community.

Align the ink cartridges for the best print quality.

1. Lift the scanner lid.

2. Place the alignment page with the print side down on the scanner glass, and then position it according to the engraved guides around the glass.

   

3. Close the scanner lid.

4. Touch OK to scan the page and complete the ink cartridge alignment.

Try to print. 

Use the printer control panel to clean the ink cartridges, and then evaluate the results.

NOTE: 

To avoid issues that require cleaning, always turn the printer off with the Power button.

1. Load plain paper into the input tray.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools, and then touch Clean Cartridges.

4. The printer performs the automated cleaning process and then prints a Print Quality Diagnostic page.

   • If the print quality is acceptable, you can stop troubleshooting.

5. If the print quality is unacceptable, touch OK for a Second-level Cleaning when prompted to continue the next level of cleaning.

   NOTE: 

   If the ink cartridge nozzles are badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

   If the issue persists, try a new set of ink cartridges.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[puzzlecraft]

When I print primary and secondary colors, to wit:

Source file to be printed

I get this:

Photo of what was printed

John