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‎10-22-2017 09:05 AM - last edited on ‎10-22-2017 02:05 PM by Retired

HP Recommended

Hi Todd,
I'm having this problem which started after I reloaded paper. Just wondering if there is a solution?

24 people had the same question
3 REPLIES 3

‎10-23-2017 12:59 PM

HP Recommended

Hello, @Yasmin220 – Greetings!

 

Welcome to the HP Forums, I'd be happy to help you with your printer issue 🙂


I see that your Officejet printer is printing / feeding crooked.

This could be an issue with the paper feed mechanism in the printer and can be fixed by cleaning the paper pick roller and the duplexer inside the printer.


Go to http://hp.care/2sSUnYs  and follow the steps under “step 4". 

Also, while loading the paper into the input tray, make sure to adjust the paper guide correctly to hold the paper firmly inside the tray.

 

If the issue persists, try using a different brand paper and check if that helps.

 

Thanks, I look forward to hearing back from you!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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‎10-23-2017 02:28 PM

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Lets try.I think there is a small obstruction in the paper path.Inspect the paper path for a small piece of paper maybe.It mast be something small as it is not causing a jam.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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‎10-24-2017 10:45 PM

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Hi, I tried all the suggestions on the support pages and there was nothing the rollers. I took it back to Argos in the end and exchanged it
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