OfficeJet 3833 Black Ink Cartridge Problem

[ASOcampo]

First time installing a new black cartridge. Getting error message - "Ink Cartridge Problem. Remove and reinstall the indicated cartridge, making sure it is correctly installed. If this message continues to appear, replace the indicated in cartridge." I have done all the troubleshooting and even tried another cartridge and it continues to give me this error message. Help!

[Garp_senchau]

@ASOcampo,Welcome to the HP Support Community! We're thrilled to have you on board! 

Thanks for posting your query! We're here to help you get back up and running. To better assist you, could you please share your printer's serial number or product number with us via private message? 

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To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Meanwhile you may try these steps:

Check the Cartridge Installation

• Turn off the printer and unplug it from the power source.
• Open the printer’s cartridge access door and remove the ink cartridge.
• Check the cartridge for any protective tape or packaging material that you may have missed. If you find any, remove it.
• Reinstall the cartridge carefully, ensuring it’s securely seated in place. Make sure it clicks in properly.
• Plug the printer back in and turn it on.

2. Clean the Contacts on the Cartridge and Printer

Sometimes the contacts on the cartridge or in the printer could be dirty or smudged, leading to communication errors.

• Turn off the printer and remove the cartridge.
• Use a soft cloth or a cotton swab with a little water to gently clean the gold or copper-colored contacts on both the cartridge and inside the printer.
• Let everything dry completely before reinstalling the cartridge and turning the printer back on.

[Garp_senchau]

3. Check Cartridge Compatibility

Ensure that the cartridge you are using is compatible with your specific HP printer model. Sometimes, using a third-party or non-HP ink cartridge can cause errors. Double-check the cartridge number and the printer's model compatibility on the manufacturer’s website.

4. Perform a Printer Reset

• Turn off the printer.
• Unplug the printer from the power source.
• Wait for 60 seconds to ensure that the printer resets.
• Plug the printer back in and turn it on.

5. Try a Different Cartridge

It’s possible that the new cartridge you installed could be faulty or defective.

• Try using a known good, original HP cartridge in case the current one is damaged or malfunctioning.

6. Check for Printer Firmware Updates

Sometimes, an outdated printer firmware can cause errors.

• Go to HP’s support website and check if there’s any firmware update available for your printer model.
• If an update is available, follow the instructions on the website to download and install it.

7. Reset the Ink Cartridge

Some HP printers have a process for "resetting" the cartridge:

• Turn off your printer and unplug it.
• Wait for a minute, then reinstall the ink cartridge while the printer is still off.
• Plug the printer back in and turn it on.

8. Check for Obstructions

• Ensure that there’s no paper, debris, or anything obstructing the path where the cartridge sits inside the printer.
• Sometimes even a small speck of paper or dust can interfere with proper installation.

9. Run Printer Diagnostics (if available)

Many HP printers come with diagnostic tools or a self-test feature that can help identify and resolve issues.

• On the printer’s control panel, look for an option like "Tools" or "Settings."
• If your printer supports it, run the "Ink Cartridge Diagnostic" or "Printer Self-Test".

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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