OfficeJet 5230 bricked, firmware update failed

[Marekam]

The firmware update of my Officejet 5230 printer failed. The printer is now locked and displays only this message: A problem has occured with one of the printer's critical system files. A printer update will be installed to fix this problem.
With the PC it is impossible to establish a two-way communication with the device.
I tried to turn the printer off and on, to disconnect it for a while and reconnect it, but nothing is always blocked with that message.

Please help me how can I solve?

[Jay_G24]

Hi @Marekam

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

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