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‎03-08-2022 11:01 AM

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer
Operating System: Microsoft Windows 11

My OfficeJet 5255 will not print on my home wireless network.  Print jobs show up in the printer queue with no Status and stay there without any Error messages.  The printer works as I can print the "Wireless Quick Start Guide" and "Wireless Network Test Results", but I can't successfully send print jobs from mu HP computer to the printer.  Any help is appreciated.  Thanks.

1 REPLY 1

‎03-11-2022 01:44 PM

HP Recommended

@Clay651

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • What's the Wi-Fi light status on the Printer(Blinking or Steady)? 
  • What is the distance between the router and the printer?

While you respond to that, let's try these steps: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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