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‎06-11-2021 02:17 PM

HP Recommended
Product: MS Surface 7
Operating System: Microsoft Windows 10 (64-bit)

My printer, Office Jet 6500 plus E710-n may have had a power failure (while I was out). Since then the message readout on the printer says there has been an improper shutdown and refer to documentation 0-610000f6. I cannot clear the message and use the printer. I installed new cartridges after this message. I tried to reset the printer by the unplug/plugin procedure but it makes no difference.

 

There is no paper jam. I cleaned the printer head. The ink carriage moves manually back and forth easily, BUT when I open up the top of the printer, the ink and printer head remains at the right hand side.

 

I have looked everywhere for help and am desperate to use my printer.

 

 

Category:
1 REPLY 1

‎06-14-2021 10:54 AM

HP Recommended

@MissyK50

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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