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OfficeJet 6978 printing blank pages even though cartridges are full and correctly installed

HP Recommended
OfficeJet 6978
Microsoft Windows 10 (64-bit)

Black in was low, changed cartridge with new HP genuine cartridge and printing blank pages.  Tried unplugging, printhead cleaner, but still nothing.  Does not appear to have any film left on it either.  I tried two cartridges.

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HP Support Agent
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HP Recommended

@rebegx Welcome to HP Community!

 

I understand that you are getting blank pages.

 

Please let us know are you able to make the photocopy without any issue.

 

Are you using HP genuine ink cartridges?

 

Please print the print diagnostic page and check.

 

 

Clean the printhead

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.

   CAUTION: 

Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

  1. From the printer control panel, open the Setup  menu.

  2. Open the Printer Maintenance menu.

  3. If necessary, open the Tools menu, and then touch Clean Printhead.

    A test page prints.

    Example of the printhead cleaning test page

  4. Examine the test page.

Please clean the ink cartridge electrical contacts and check.

 

If the issue still persists, please replace the ink cartridge.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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