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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- OfficeJet 8014 stuck after reset

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02-24-2021 01:38 PM
Hello,
I have an OfficeJet 8014 with an Instant Ink subscription. I do NOT have the setup cartridges anymore. I only have instant ink cartridges.
The printer complained about a paper jam and refused to print anything. There was no paper jam, but I couldn't make the error go away. So I tried to reset the printer.
After the reset, the printer asked me to insert the setup cartridges. I do not have them. I inserted my instant ink cartridges, the printer said they require a subscription, then still asked for the setup cartridges.
I shut the printer down and turned it back on. Now it doesn't complain about the setup cartridges, but says that the instank ink cartridges require a subscription, then that I should align them. I have no choice but to press continue.
A loading bar then appear but nothing gets printed. Probably because I have instant ink cartridges and because my printer is not connected to wifi and I cannot access the menu to connect it.
I'm stuck on those screens, how do I solve that?
Thanks in advance.
02-27-2021 05:31 AM
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