• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
OfficeJet 8014

Hello,

 

I have an OfficeJet 8014 with an Instant Ink subscription. I do NOT have the setup cartridges anymore. I only have instant ink cartridges.

 

The printer complained about a paper jam and refused to print anything. There was no paper jam, but I couldn't make the error go away. So I tried to reset the printer.

 

After the reset, the printer asked me to insert the setup cartridges. I do not have them. I inserted my instant ink cartridges, the printer said they require a subscription, then still asked for the setup cartridges.

 

I shut the printer down and turned it back on. Now it doesn't complain about the setup cartridges, but says that the instank ink cartridges require a subscription, then that I should align them. I have no choice but to press continue.

 

A loading bar then appear but nothing gets printed. Probably because I have instant ink cartridges and because my printer is not connected to wifi and I cannot access the menu to connect it.

 

I'm stuck on those screens, how do I solve that?

 

Thanks in advance.

1 REPLY 1
HP Recommended

@elelel

 


Welcome to HP Support Community


I would like to help

 

I have sent you a private message. Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.