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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- OfficeJet 8600 Printhead error after firmware update

Create an account on the HP Community to personalize your profile and ask a question
01-23-2019 01:19 PM
Welcome to the HP Support Community
To provide you with an accurate solution, I'll need a few more details:
Are you using genuine HP Ink cartridge?
Did you try using a different cartridge?
Use an automated tool to clean the printhead
Follow these steps to clean the printhead.
NOTE:If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality.
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Load plain white paper into the tray.
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On the printer control panel, touch the Right Arrow (
) to display additional options.
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Touch Setup (
), and then touch Tools.
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Touch Clean Printhead. The printer cleans the printhead, and then prints a test page.
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Evaluate the test page for print quality.
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If you are satisfied with the print quality on the test page, touch No to return to the current print job.
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If you are not satisfied with the print quality on the test page, touch Yes to continue to the next printhead cleaning stage.
NOTE:
There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, you might need to start another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
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Use this link: https://support.hp.com/in-en/product/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/... for your reference.
Keep me posted, how it goes!
Have a great day!
Cheers:)
Raj1788
I am an HP Employee