OfficeJet G55 printing error after half page

[VanDaun]

I have an OfficeJet G55 which worked fine via USB connected to my Windows10 laptop, before I got windows update a few months ago. Since then, I very often get printing error in the middle of printing.  I reinstalled the printer, and restarted the PC. But the problem remains.

I used "HP print and Scan Doctor" to check the error. The printer was detected and it reports "Wrong printer port configured". It is unable to solve the problem even after a restart.

I looked into printer properties. DOT4_001 is checked, which should be the right port.

Any hints?

Thanks a lot in advance for your help!

Van

[KrazyToad]

@VanDaun

Welcome to HP Support Community

I would like to help

First uninstall the printer software from root level once again and then install the Windows Native Driver

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and reinstall the printer driver using the Windows Built In driver and follow the onscreen Instructions

Link: https://support.hp.com/in-en/document/c01796879

Thank you
 

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[VanDaun]

Thanks a lot for your reply!

I couldn't perform step 1&2, since I cannot find any HP printing software in "Apps & Features".

I  removed "HP OfficeJet G55" under printers & scaners.

While trying remove the driver via "Drivers" from "Print server properties", I got the error message saying "the specified driver is currently in use".

Could be any wrong register entries?

V.D.

[VanDaun]

I restarted the computer and was able to remove the driver.

Now I'll restart & reinstall the printer... 

[VanDaun]

Windows detected the printer and installed it automatically.

Unfortunately, it didn't help. The same error. 

Sometimes, I can print one page, sometimes only half or even less....

It must be a problem with the windows build-in driver, which doesn't work under the new windows 10 environment.

It there a driver which I could download and install?

BTW: I can use the printer using a Linux computer. The printer itself works.

V.D.

[KrazyToad]

Please uninstall the printer driver from root level once again and this time use the HP Smart App to setup the printer

Link: https://support.hp.com/us-en/document/ish_2073929-1413451-16

Keep me posted how it goes

[VanDaun]

I'm unfortunately not able to install HP Smart App from my Microsoft account.

Is there another way to get the App (for Win10)?

[VanDaun]

It is also not possible to skip microsoft sign-in...

[KrazyToad]

May I know which error are you getting during sign in?

[VanDaun]

I can sign in, but cannot download HP Smart App.