OfficeJet Pro 6830 Does Not Print

[HawaiianShirts]

I recently changed the ink cartridges in my OfficeJet Pro 6830. I used brand new, genuine HP cartridges. I printed a PDF with some images in it, but they looked wrong. The magenta ink seemed to be missing. So I told the printer to clean the heads. It ran through that process and gave me a test page, but there was still no magenta. I told the printer to do the second level of cleaning, which it did. That test page looked better.

Now, it refuses to print. I've sent a document to the printer from my several times. The print job seems to spool like it's supposed to. The printer responds, showing the "Printing" status screen on its display panel. Then it makes the "I'm done" chime. But it hasn't actually done anything. Nothing moved inside, and no paper came out.

It's like when I tell my kid to clean his room. He wanders off to his room for a few minutes, then comes back to announce that he's cleaned it, but absolutely nothing has been moved.

As far as troubleshooting goes, I've restarted the printer several times. I've unplugged it for over 15 minutes and tried again. And I've reinstalled the drivers on my computer. No change.

Help?

[Raj1788]

@HawaiianShirts

Welcome to the HP Support Community

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Follow the troubleshooting steps in this link: https://support.hp.com/us-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/docum... 

If you have tried all the steps in this link. I would personally suggest you contact our HP phone support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!

[HawaiianShirts]

Thank you for your help, Raj. I was able to get assistance from an HP technician, and now the printer is printing correctly on its own (copies) and from the computer if I print PDFs or something in a browser.

However, it's still not printing from MS Office applications. I'm assuming I'll have to hassle Microsoft about it, but if you or the HP community has any suggestions, I'd be willing to try them...

[Raj1788]

@HawaiianShirts

Try updating the Windows and the MS Office and check if this helps you out.

Keep me posted.

Cheers:)