OfficeJet Pro 6830 e-All-in-One: "Printer Failure 0x6100004a'

[Stefan_St]

After the 'paper jam' message - but after having everything checked there is no paperjam-, there comes the message on the 'HP Smart app' 'Printer FAilure 0x6100004a', a similar message on the printer's display.
I have carried out all steps I could find in this forum:

1) checked all spots for paper jam, even looking for pieces of paper under the ink-cartridges

1) the classical 'switch-off', wait 30 secs, 'switch-on'

2) switched-on, remove the power cord, waith 3 minutes, plug in the powercord

3) opening the ink-cartridge area, removing the ink-cartridges, pull out the powercord, wait 3 minutes, pull back in the powercable, insert the cartridges again

4) even opened the printer to re-insert the FCC  (flexible circuit cable) in it's sockets, same for the power cable of the scanner motor in the upper scanner part, so the 3 or 4 wire that goes into the 4-pole 'stocko' connector

5) repeating above steps....

Result: still the same error messages.
Is it possible that HP programs these faillures in order to oblige the customer to buy a new printer?
My printer is 6-7 years old but is as new....

[Rainbow23]

Hi @Stefan_St,

Welcome to the HP Support Community. 

As you have already tried the troubleshooting steps, this could be a hardware issue with the unit and may need repair. 

I have sent you a private message with the required information to talk to HP Support. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

[Stefan_St]

Unfortunately, your service center was at no help.

Without doing a proper failure analysis, they referred me to a so called 'local repair' center and they told me they didn't had any spare parts for my device... again without doing any faillure analysis.
Clearly HP doesn't want to repair printers.... It is a real shame, b'ecause printers should not be considered as a disposable waist!

[Stefan_St]

We will buy a new printer, but it won't be an HP anymore.

[Nal_NR]

Hi @Stefan_St,

Welcome to the HP Support Community. 

I'd like to help!

I totally understand. Let's try the last step and see if that makes any difference. 

We need to perform a Semi full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!