OfficeJet Pro 6968 "Cartridge Problem: Cyan is missing or damaged"

[HollySue92]

I recently received a new shipment of ink cartridges for my HP OfficeJet Pro 6968. After installing, I received the following error message: "Cartridge Problem: Cyan: One or more cartridges are missing or damaged. Until cartridges are replaced make sure the printer is turned on to avoid damage to the printer."

I don't understand how it's not detecting the Cyan or think it's damaged. I literally just got the box out of my mail today and all of the cartridges were in perfect condition. I've uninstalled them and put them back, wiped them off, did a print head cleaning, turned the printer off then on again, etc. and it's still saying this. What can I do? Should I get a new Cyan cartridge or what?

[Kumar0307]

@HollySue92, Welcome to the HP Support Community!

I understand the cyan ink cartridge is not working. Make sure you have tried the steps from this document.

If the issue persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted. 

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