OfficeJet Pro 6978 Error - Printing

[wmpeck1a]

OfficeJet Pro 6978 networked.  Two computers print fine with no issues.  One computer started failing to print stating simply "Error - Printing".  No codes, just error - printing.  I deleted all HP software and drivers and installed fresh using driver package from HP support website.  Successfully printed a Test page.  But Still get the same error - printing when trying to print a Word Document, PDF, etc.  Updated Windows 10, and installed HP drivers again.  Again, Test page printed successfully, but all other document fail.  Any clues???

[TEJ1602 · Accepted solution]

@wmpeck1a, Welcome to HP Support Community!

Follow the steps below-

Restart the print spooler and try uninstalling the drivers

Press “Windows key” + “r” to get the “Run” window.

Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.

Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

Now uninstall and reinstall the printer driver. Follow the steps below-

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Now, download and install the full-featured software from here.

If the issue persists, I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Let me know the outcome.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[wmpeck1a]

The drivers from the HP Support website continue to fail with "driver is unavailable".  However, the Windows driver is now working. 
Thank you

[TEJ1602]

@wmpeck1a

Glad to know 🙂

Let me know if you need any further assistance.