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‎07-24-2018 04:17 PM

HP Recommended
Product: OfficeJet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

My Officejet Pro 6978 won't print wirelessly.  I don't have any problems connecting the printer to the wireless network. I entered the passcode directly through the printer. The blue antenna light on the printer is solid. I have uninstalled and reinstalled the drivers based on the suggestion in the forum. Nothing has changed.

 

Please help!

1 person had the same question
5 REPLIES 5

‎07-24-2018 06:42 PM

HP Recommended

Give the HP print & scan doctor program a try, use this link.

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‎07-24-2018 07:56 PM

HP Recommended

Thanks for the response.  

I ran the HP Print and Scan. It prints single pages from MSWord 2016, but will not print labels and business cards. It will not print from PowerPoint and other MS applications. It will print PDF files.

 

 

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‎07-24-2018 11:33 PM

HP Recommended

Have you tried running the repair option in Microsoft Office?

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‎07-25-2018 07:38 AM

HP Recommended

Thanks for the suggestion. It did not work. PPT still shows the message, "problem with the printer setup"  "reinstall the print drivers" ...

 

I have done all of this. It's so frustrating. 

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‎07-25-2018 11:54 AM

HP Recommended

Do you have the same problems if printing from another user account?

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