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HP Recommended
OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

I get the error code 0x6100004a I have cleared the paper jam and shut it office and restarted and I still cannot print and get the same error code. the suggestion to remove the ink cartridges and shut iit off won't work because when I open the the printer up to get at the cartridges it won't come out to where I can reach them. How do I fix it so I can remove the ink cartridges?

1 REPLY 1
HP Recommended

@Steph5104

Welcome to the HP Support Community

 

I suggest you do a Hard Reset on the printer

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Then, click on this link: https://support.hp.com/in-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1... and follow Step 3: Make sure the carriage can move freely.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.