OfficeJet Pro 7740 - File explorer opens randomly

[Blaque-NYC]

Now whenever I print, the file explorer folder "This PC\OfficeJet Pro 7740 Wide Format All-In-One" opens.  It sometimes stays open after printing, sometimes it closes and then opens again once I print.  The folder is empty and not sure why all of a sudden this opens.

[Blaque-NYC]

This pops up every time I print.  It sometimes stay open even if I do not print for hours until i close it, or it will close a few minutes after the printing is done.

[sandytechy20]

@Blaque-NYC

Welcome to the HP support community.

I understand that file explorer opens while printing, I am glad to assist you.

This seems to be a driver issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again

Download and install the printer using HP smart app

Click here to download HP Smart app

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.