OfficeJet Pro 7740 copy/doesn't work

[bayareajewel]

I just took my all in one out of the box and it's a great printer.   I'm used to a laserjet and this is an inkjet, but it's for my home use so that's okay.   One of the features I needed the most was to copy either through the ADF or on the flatbed.   I tried both and it had the same outcome:  It said it could not pull the original.  I can't remember the exact error and I will get that when I get home today. 

It prints great from mobile devices - no problem.  I have not yet tried printing from my PC and have not installed the software.  However, it shouldn't matter if i put a document in the ADF and/or on the scanner bed just to make a copy should it?   It pulled the original through the ADF just fine.   When I put a document on the bed it did exactly the same thing.   I looked and watched and I didn't see the scanner bar (don't know what it's called) move at all.

[greenturtle]

Hi,

Thanks for using the HP Forums.

Please refer to these resources for copying:

HP Officejet Pro 7740 : How to copy a Tabloid or A3 size document

HP Officejet Pro 6970/8720/8730/8740/7740 Copy document using Collate feature

These other resources will be useful for your printer as well:

HP Officejet Pro 7740/8740 Configure Print Settings for Tray 2 and Duplex Printing

Hope that helps!

[bayareajewel]

I would like to clarify the problem.  The printer prints just fine.  I place a document in the ADF and it feeds it through just fine.  It goes through the motions like it's copying.  Then it spits out a blank sheet of paper and the message on the screen (see below) shows.   It does exactly the same thing even if I place a document on the bed to be copied.  

Again - it goes through the motions like it is supposed to.  I can send something to print via my mobile phone and it prints just fine!   However, I have the problem above when I put something through the ADF or on the bed.   It pulls the paper through the ADF and goes through the motion of copying it and puts the original underneath when

finished.

 

[greenturtle]

Hi,

Thanks for the additional clarification.

Quick question : are you able to scan, i.e. using the HP Scan software to scan anything on the flatbed or ADF.  Does the image comes out through the scan?  Just to be sure that the scanner is working.

Spoiler

 I place a document in the ADF and it feeds it through just fine.  It goes through the motions like it's copying.  Then it spits out a blank sheet of paper and the message on the screen (see below) shows

What paper size is placed in the tray 1 and tray?  Was the trays configured properly with the paper size?

Thanks.

[bayareajewel]

The paper trays are configured correctly. I just installed the scanner software on my computer last night. I’m gone for the day but will check it out tonight.

[bayareajewel]

Okay - I tried scanning both on the flat bed and through the ADF.   I get the same error as before on the printer and this message on the PC.   The paper feeds through correctly on the ADF.   The printer is not jammed.    At this point I'm about ready to put this back in the box and return it.   I'm very disappointed.