OfficeJet Pro 8020 won't print blue

[JeanM159]

Suddenly my OfficeJet Pro 8025 printer won't print the color blue. The ink levels are fine. I've tried cleaning the print heads and checking alignment but nothing is fixed. I've run every troubleshooter thing I can find, with no results. There is no service tag on any surface of the printer, so I don't know its serial #. All I can find to identify it is a small label with these numbers:

FPU No.IKR57-64001

TH99K2Q]

The printer has been installed and functioning properly since I bought it this January 2020. I getting rrady to fling the thing out the window. Any suggestions?

[Jay_G24]

Hi @JeanM159

Welcome to the HP Support Community. I'd be happy to assist you with the "missing blue" issue. 

To better assist you -Are you able to make color copies on the printer, do you see blue on the page?

Could you print a print Print Quality Diagnostic Page and share the results.

To print the page-

1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

2. Swipe up on the display, touch Reports, and then touch Print Quality Report.

   A Print Quality Diagnostic Page prints.

You can also try the steps in the document Print Quality Issues

HP Customer Support - Software and Driver Downloads 

Keep me posted!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[JeanM159]

The print quality test page is printed in black, magenta, and yellow. I have run the clean and alignment fixes several times, without results. The post-cleaning test report is printed in black, magenta, yellow and orange. While running the alignment fix one more time, the printer displayed: "Unable to scan the alignment page correctly"  so I pressed Scan again. Seven minutes later, it's still saying "Scanning the alignment page..." and when I touch the X button to end the process, the printer doesn't respond at all. This is sorely testing my patience, especially because I've had this printer for only 10 weeks.

[Jay_G24]

@JeanM159,

Try a power reset on the printer.

try a power reset on the printer

Reset the product

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 60 seconds.
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Then try the alignment again.

Keep me posted with the results!

[JeanM159]

I tried the unplug approach and still have the same problem.

[Jay_G24 · Accepted solution]

@JeanM159,

I appreciate you trying all the suggested steps, this seems like a hardware issue with your printer.

I'd suggest you Contact HP in your region regarding the service options for your computer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[JeanM159]

Many thanks for your help, Jay.

[Jay_G24]

@JeanM159,

You're welcome 🙂

Have a nice day!