OfficeJet Pro 8028 Not Printing Cyan

[CalebTRice]

I have only installed genuine HP cartridges and the new CYAN will not print. I have tried cleaning and aligning the printheads, copying a blue page without going through a computer, re-inserting the cartridge, etc. No sign of CYAN can be seen on any test page. I don't have the old CYAN cartridge to re-insert.

[A_Gayathri]

Hi @CalebTRice,

Welcome to the HP Support Community

I understand you are facing an issue with your HP OfficeJet Pro 8028 Not Printing Cyan Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.
• Follow the troubleshooting steps  HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, or other print quality is...

Hope this helps! Keep me posted. 

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