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‎03-19-2020 11:33 AM

HP Recommended

I am also having this issue. Please send instructions.

 

Thank you

 

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‎03-19-2020 02:38 PM

HP Recommended

@CMCoonrod,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

  • What is the exact model for your printer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎03-23-2020 02:08 PM

HP Recommended

Please send me the hard reset instructions as well for the 8600 pro printer, windows 10..... Power light is blinking after it goes to sleep. Wont turn on, display is completely black. You have to unplug then plug back in. It used to go to sleep and wake up and still work once you print something or hit the touchpad.  Now it wont print saying unable to communicate with printer? Yes everything is up to day including firmware.

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‎03-23-2020 05:31 PM

HP Recommended

@Cmg415,

 

Welcome to the HP Forums!

 

I reviewed your post and I understand that you want to know how to reset the printer.

 

I’d love to help!

 

As the steps to perform a semi-full reset are confidential and specific to your printer. I will be sending you a private message please watch your inbox for more information.  

Let me know how it works and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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‎04-13-2020 12:07 PM

HP Recommended

Wondering if someone can send us the instructions to reset our printer too.  The on button just flashes on and off.

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‎04-13-2020 02:05 PM

HP Recommended

@BrendaK216,

 

What is the model of your printer?

 

Cheers!

The_Fossette
I am an HP Employee

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‎04-20-2020 07:48 AM

HP Recommended

I have the same issue.  Please send email with instructions.

 

Thank you

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‎04-21-2020 05:18 AM

HP Recommended

@coloradosnw_qt

 

What is the model of your printer?

 

Cheers!

 

The_Fossette
I am an HP Employee

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‎04-21-2020 07:30 AM

HP Recommended

Officejet Pro 8600 using wireless connection.

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‎04-21-2020 06:26 PM

HP Recommended

@coloradosnw_qt

 

Thank you for the information.

 

I am sending you a private message with instructions. Please perform the steps to reset the printer.

 

Cheers!

The_Fossette
I am an HP Employee

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