OfficeJet Pro 8600 problem with printer or ink system

[Reverb04]

Starting in the last week or two, my printer (OfficeJet 8600 Pro) will turn on but after a few seconds gives a generic error "Printer Failure. There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP." It sounds an awful lot like the OfficeJet 9022e problems there have been many reports of. Has anyone else seen this with an 8600 series?

[Nal_NR]

Hi @Reverb04,

Welcome to the HP Support Community. 

I'd like to help!

Please perform the steps below. 

Step 1: Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

With the printer on, disconnect the power cord from the rear of the printer.

Open the door to access the carriage inside of the printer.

Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

Close the carriage access door.

Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

If the error persists, continue to the next step.

Step 3: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Reverb04]

I've tried those troubleshooting steps. No change. I haven't taken it in for service. I was checking to see if there was a possibility the issue may be related to the other one going around for other models. I take it from your response that's not the case.

I have checked online for replacement printer heads but they're the same price as a whole new printer. Another instance of printers being considered disposable, it seems. 

[Nal_NR]

Hi @Reverb04,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

To get the answer to this question, we have limited support boundaries in the support community as of now.
I would request you reach out to our support.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!