OfficeJet Pro 8600 won't connect by USB cable

[ruth1098]

I am tryong to connect my OfficeJet Pro 8600 at my workplace.  I am working on a wifi network and USB cable for direct conneciton.

WIFI Problem:  I try to connect the printer to the network, but cannot.  If I try to connect to our secure server, I get a message that it is an "unsupported authentication or encryption type."  

When I try to connect to the UNPROTECTED server (open wifi), the printer shows "connected" in the wifi status, but nothing prints.  And if I try to do anyting on the printer panel that requires internet access, I get a message that the printer is "unable to connect to the server."

So I tried to directly connect my comptuer to the printe via USB cable.  But the printer will not print and seems to have no connection to the computer.  (I have my printer port set to USB and have the cable connected to computer and printer's USB2 port in the back.)  I have no evidence of communication between printer/computer.  Nothing prints. 

This printer worked perfectly at my home with my home internet.  I've never tried to connect with a cable through USB before.  But I have no reason to believe the pritner is malfunctioning.  

Help!! I just need to print and can't do it!  This should not be that hard!

[DavidSMP]

Hi @ruth1098,

Thanks for visiting the HP community. 🙂 A very good day to you! 🙂 I read the post regarding assistance with not able to connect or print via a USB cable. I will be delighted to assist you here. 🙂

You’ve done an excellent job on diagnosing the issue from your end. Superb effort and spectacular research were done as well. 🙂 Kudos to you on that score. 🙂 . I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you run print and scan doctor to check if it gets resolved?
• Did you make copies directly from the printer and check if it copies fine?
• Did you try with multiple USB cables?
   

For now please try these steps:

• Run print and scan doctor from this link: http://hp.care/2syjvp6;
• And check if the issue gets fixed.
• If it does not, please make 2 copies directly from the printer and check if it copies fine.
• If it copies then, please uninstall the printer drivers and reinstall them by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

• Then download the latest full feature driver from http://hp.care/2syjMIg   and install it on the computer after selecting the correct operating system.
• Connect the printer to your computer only when the setup prompts for the printer.
• This should fix the issue for you.

• If it does not then please try to perform all the prescribed steps from this link: http://hp.care/2vu5WoN for setting up the printer via a USB cable and FAQs related to it.
• Please check with multiple USB cables.
• If it still does not work please use the Windows built-in drivers by following the steps from this link: http://hp.care/2o3acvH
• to install it and check if it prints. This should do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a superb week ahead. 🙂