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‎11-28-2017 07:13 PM - last edited on ‎11-28-2017 07:19 PM by Retired

HP Recommended

The video does not provide information for the issue at hand. The cartridge carriage doesn't move from the right side to the left side.Carriage stuck on right side of printerCarriage stuck on right side of printer

16 people had the same question
2 REPLIES 2

‎11-28-2017 07:24 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Have you tried to power off and power on the printer? If it is still stuck, then the printer may be defective.

 

Contact HP for support if the printer is under warranty:

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

https://support.hp.com/us-en/checkwarranty

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎11-29-2017 09:36 AM

HP Recommended

Let me try and help.Looking at your picture this what you can try.If you look to the opposite side of the jammed cartridges there is a gear with a strobe on it.Turn that gear by hand will release the ink tray.Move the  carriage by hand and remove the ink.Restart the machine and wait for the machine to ask for the cartridges to be replaced.Install the ink and try to print.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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