OfficeJet Pro 8625 printhead error "Printhead: Missing, Failed or Incompatible 0xc19a0040"

[ctspina1]

Getting the above printhead error.  Followed all guides found on these forums (i.e. hard reset, removing ink, firmware updates, etc.) and still getting the error.  I see some previous comments about an advanced reset.  Could someone please provide those instructions as this seems to be my last effort before assuming it is a hardware failure.  Thanks, ctspina

[ctspina1]

Hoping to get some guidance.....  Any ideas?  Thanks

[Williamjoe]

Fix 1- Reset the Printing device
HP printhead missing issue generally occurs while replacing the old ink cartridge with a new one. As the printer gets old, an alignment problem can occur with the printhead component every time you change the ink cartridge. Moreover, your printer does not take any print command and displays an error – HP missing or failed printhead – on its control panel screen. Therefore, the purpose of rebooting an HP printer is to reconfigure the printhead back to its correct position. Here is how you can reboot your HP printer:

• Turn on your HP printer and wait for it to remain idle and silent.
• Disconnect the power cord from the printer as well as your wall outlet.
• Wait for at least 1-2 minutes before you resume the operation.
• Now, connect all the cables with your printer as well as from the power source.
• Check your control panel’s display to see if the ‘HP printhead missing’ error is popped up or not.

Hope this helps,
William Joe

[ctspina1]

Hi William Joe,

Thanks for the reply.  The reset has not worked after multiple tries.  Here are the additional steps I have done to try and remedy.  At this point, I am nearly certain it is indeed a hardware failure.

1.  Reset to factory defaults.  Same error

2.  Confirmed ink cartridge model info is correct.

3.  Removed and did a visual of all spring loaded connectors.

4.  Cleaned all connectors and springs on both the printhead and mounting plate.

Is it possible that new cartridges could also solve this printhead error or is it indeed within the printhead?

Thanks,

ctspina