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‎04-13-2020 11:33 AM

HP Recommended
Product: HP OfficeJet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

I am very disappointed, four months out of warranty and my printer is a brick.  There was a blue screen error message I didn't write down and it just died the next day.  The blue WIFI light is still on so I know it is getting power, but the screen is black (but still on, I see light at the edge) and I can't get my computer to recognize it using WIFI or USB with any of the HP tools available online. 

 

I see that there was a firmware update at the end of March, and I was set to auto update, but there is no way I can find to roll back the firmware without the screen working.  

 

Off to BestBuy I guess.  I just put a new extra large HP black cartridge in, that's $50 I'll never get back. If anyone at HP wants to help you have my email.

 

1 person had the same question
1 REPLY 1

‎04-15-2020 12:31 PM

HP Recommended

Hi @Not_Happy1

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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