OfficeJet Pro 8710 for Mac, calibration page only print half the page

[jmyette]

Hello, I am trying to trouble shoot this issue.  I have run the  factory default.  The calibration page only prints about half the page. I was doing this because I have been getting half page printing periodically over the last few weeks.  At this point, it has to be printer and not network connection or OS type, agree?

-Jim

[Nal_NR]

Hi @jmyette,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I understand that you are facing issues with Print quality. 

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE:
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Perform an alignment

• Align the printheads or cartridges in your printer when you replace them, to improve print quality, or to clear an alignment error.
• Make sure paper is loaded in the input tray.
• Open the HP Smart app, and then click the printer image.
• Click Print Quality Tools, and then select Align or Align Printheads.
• If prompted by the software or printer control panel to scan the Alignment Page, follow the instructions on the page to complete the alignment.
• If the alignment issue persists, continue with the steps and perform an alignment after each one.

Click here for further assistance. 

Update Firmware

You may also refer to this document  for Printing Self-Test Pages

For other Print quality issues Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

[jmyette]

Thank you. I have tried all of those.  The problem is that the print jobs stop half way thru sometimes.  When  I run the calibration- it just print half the page.

-Jim

[Nal_NR]

Hi @jmyette ,

We are sorry that the issue was not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!