I have a HP OfficeJet Pro 8715. The printing and copying are great. When I scan there is usually a tone that the printer does that lets you know it is done and then it shows up on the computer screen. It used to take seconds and now it is taking so long to happen, if it even happens at all. If it does work it takes 5 or more minutes for it to finish and if I have more then one page it won't do it at all.
I have the HP Smart loaded. I usually get an error that says "A problem with the scanner has been detected, Restart the printer and try again." I have tried that as well as all of the following:
I've removed the printer completely from my computer, including drivers and re added the printer.
I have downloaded and ran the HP Smart and Add your Printer software. after completely removing the printer.
I have turned it off, unplugged it from the wall and reconnected it.
I have restarted my computer.
I have downloaded HP Print and Scan Doctor and ran it.
I have reset the settings of the computer network to factory and re connected it to the network.
Not one of these things has helped or fixed the problem.
Thank you. I did what you told me and it worked great, for about 5 scans and now it's doing the same thing as it was before. I tried to go into the IP Address and reset it again, but I'm not able to even do that now. Is there a way to get into the IP Address?
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