OfficeJet Pro 8715 Won't Print

[MaxPower78]

Our relatively new OfficeJet 8715 stopped printing last week.  It will still scan and copy, but won't print Word or other documents.  It will, however, print status pages, so I know the connection between the computer and the printer works.

I have tried:

1) Turning on and off the printer.

2) Removing the printer from the list of available printers, and re-installing it.

3) Updated drivers (they were already updated).

4) Removing the printer and all drivers, and completely reinstalling.

5) Printing from other computers connected via USB cable (doesn't work).

6) Running the HP diagnostic software (it shuts down after I select which printer I have and never completes).

7) Running troubleshooting through Windows (says there is a problem that it can't correct).

We've only printed just over 700 pages on this printer in the ~2 years we've had it, so this clearly shouldn't be happening.  There were no software changes made to the computer to which the printer is connected.

[KrazyToad]

@MaxPower78

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and dowload the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJ871/OJ8710_Full_WebPack_40.12.1161_1.exe and follow the onscreen instructions

Thank you

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[MaxPower78]

RA Did all that (as I said in my initial comment, #4) and still doesn’t work. 

[KrazyToad]

@MaxPower78

Try reinstalling the printer using the Windows Built In Driver after uninstalling the printer driver from root level once again

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and reinstall the printer driver using the Windows Built In driver and follow the onscreen Instructions

Link: https://support.hp.com/in-en/document/c01796879