• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-24-2023 11:12 PM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer

My OfficeJet Pro 8720 suddenly stopped printing color.  I have double checked that I am selecting to print with color when I send the job from my computer but the print is in black and white.  My color ink is slightly low, but not empty.  Even if my color ink was low, the printer usually asks if I want to print in black and white because of low ink.  Right now it is not asking to print in black and white.  I have tried from several different computers and all have the same results.

 

I have tried to update my drivers on my computer and have deleted and re-added the printer but to no avail.  I am on a Mac (Monterey) and using Bonjour (Driver version 3.0).

 

Printer details:

Product NumberM9L75A
Firmware VersionWMP1CN2105AR

 

This issue started happening randomly about a week ago.  No changes were made to the printer or network settings.

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.