OfficeJet Pro 9015 B305DFF9 blue screen

[Jay_G24]

@TCK99,

That's great! Happy to hear that.

The issue was with the firmware and our team is working on a new update.

The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[alloybiker]

Thanks for your help but the blue screen is back followed the instructions several times but it’s only clearing for about 30 minutes is there any thing else I can do please?

[alloybiker]

I have tried every thing including the firmware nothing has worked the only thing left is a factory re-boot could I try this option as I am fast losing the will too live

[naturenut]

I have the same issue (error B305DFF9) - can you please send me the reset instructions? I'm using an HP OfficeJet Pro 9015 and Windows 10.

Thanks!

Karen

[kjr2]

Same B30... error here on OJPro 9015.  Would you be able to send me the same "hardware reset" link?

Thanks

[Kumar0307]

@kjr2

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Let me know how it goes.

[emlayne]

How can I get the instructions to solve this problem?

[Kumar0307]

@emlayne

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Let me know how it goes.