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‎07-28-2021 07:37 AM - last edited on ‎07-28-2021 02:48 PM by Retired

HP Recommended

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.  

  

Original topic URL: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/OfficeJet-Pro-9015-B305DFF9... 

 

I have the same problem and have followed the previous instructions but still doesn't work.  I have HP Office Jet Pro 9025

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1 REPLY 1

‎07-29-2021 04:19 AM

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@nolejohnson

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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